Scope of this policy
This policy describes how Sudirelano approaches a confirmed paid learning session, field clinic, workshop, or similar service. It does not create a payment obligation simply because you browse the website or send a contact note. The particular scope, price, date, delivery format, and any service-specific conditions will be written down before payment is requested.
Where consumer law gives you additional cancellation or refund rights, those rights are not reduced by this policy. If a written service agreement provides a different cancellation arrangement for a specific activity, that agreement controls for that activity.
Before booking: make the plot visible
Sudirelano aims to confirm the practical details before you commit: what will be covered, the expected format, what you need to bring, the agreed fee, how payment is handled, and whether a session is live, self-directed, or mixed. Please read the confirmation carefully and ask questions before paying. A good starting condition is more useful than a rushed transaction.
If a course is unsuitable because its description was materially unclear or an agreed feature cannot be provided, contact Sudirelano promptly. The conversation will focus first on a practical correction, such as clarification, a different suitable session, or a rescheduled service, and then on a refund if that correction is not reasonable.
If you need to cancel
Notify Sudirelano as soon as you know you cannot attend or continue. For a live session, a notice received at least seven calendar days before the confirmed start ordinarily permits a full refund of the amount paid or a transfer to another available date, at your choice. Between 48 hours and seven days before the session, Sudirelano will ordinarily offer a transfer to another available date or credit toward another agreed activity.
For a cancellation less than 48 hours before a live session, a refund may not be possible where preparation time or reserved capacity cannot reasonably be recovered. Even then, Sudirelano will consider documented emergencies, unexpected access barriers, and whether a useful alternative handoff can be offered. A no-show without notice is generally not refundable.
Changes by either side
Life and technical conditions change. You may request a reasonable reschedule before the session begins, and Sudirelano will make a good-faith effort to find an available option. If Sudirelano must cancel or materially reschedule a confirmed paid service, you may choose a full refund of the affected payment or transfer to a mutually acceptable replacement date. Sudirelano will not ask you to accept an unsuitable substitute.
Weather, connectivity, venue access, illness, or a serious technical failure may make a live activity impractical. When possible, Sudirelano will communicate quickly and offer a reschedule, an equivalent remote option, or a refund of the affected portion. The appropriate response depends on what was actually delivered and what can still be useful to you.
How approved refunds work
When a refund is approved, Sudirelano will aim to process it to the original payment method within 14 calendar days, unless another method is agreed or the payment provider requires a different procedure. Processing times after that point are controlled by the provider. Any non-refundable third-party charge will be identified before payment where reasonably possible.
To request a refund, include the name used for the booking, the date or service concerned, and a concise explanation of the issue. Do not include full card numbers or other sensitive payment information in a contact message. Sudirelano may ask for limited additional information needed to locate the confirmed payment safely.
Digital and shared learning materials
Access to bespoke digital materials, downloaded files, or a live service may begin promptly after a purchase. Where applicable law permits, you may be asked to acknowledge that immediate access affects a statutory withdrawal right. This will be presented clearly before payment, not hidden in a general policy.
Materials are for the learner or the agreed group and are not returnable simply because they have been accessed. That does not prevent a discussion if a file is faulty, materially different from the confirmed description, or inaccessible through no fault of your own. Please use the site’s Contact link to begin that conversation.